Let me introduce you to Ross Stewart:
Ross is small and
loud… There you go. Done.
Come to think of it, that’s a pretty damn accurate way to
describe why he’s been successful on social media! I can also say what I like
about Ross, as he’s a very close friend of mine.
Ross has a coaching business, Ross Stewart Fitness &
Nutrition, and has done for about two months. The reason I describe it as coaching
business and not a personal training business is because they can be two very
different things.
Ross was a personal trainer for three years. He
provided personal training sessions in the gym he rented, and his training and
diet advice was condensed into the hour long sessions you’d paid for. I’d say
that’s an accurate description of the majority of personal training business
out there.
Now I must add: Ross loves to witness huge improvements in
clients. So to be fair to his old business, the service did go slightly further
than the one hour long sessions. His clients could contact him at any time and
he was fairly active on his personal Twitter account. He also keeps his
knowledge of training techniques and nutritional findings up-to-date; he’s the kind of person that strives to improve himself
on a daily basis.
However, after spending some time in Australia, Ross
returned to start what is now his coaching
business. The word coaching is used because he provides more than training
sessions in a gym. Of course he is still a trainer and a nutritionist, but he
is also an online coach, a motivator, a lifestyle coach, a businessman and a
writer. He teaches people how to live a healthier, more active and enjoyable
life.
LET THE SOCIAL MEDIA
CAMPAIGN BEGIN
Now that I’ve given you an understanding of Ross’s business,
I’ll explain how he has used social
media to catapult him into a position where he’s at his upper limit of clients,
both online and off. Also how in the space of two months he has accrued 643
Facebook fans, with an average of 9000 engagements per week, and 385 Twitter
followers, all ready to validate Ross Stewart Fitness & Nutrition.
1. Ross believes what he preaches, and boy
does he preach!
There is nothing more obvious than when
someone doesn’t believe in their own product. It shines through in the lack of
passion in their content. People respond to passion, but how can you be
passionate if you don’t believe in your content?
When you can project passion people will
respond and thrive off you. So don’t douse that what you truly believe. Shout
about it.
Now, not everyone will agree with what you
say. However, this is a good thing. A little controversy creates discussion,
and if this discussion is happening on your page then guess what? You’re hosting the party! There’s also
an argument that for people to love you, some people must hate you… I don’t
really buy into this. However, I do believe that in order to be at the top of
the pile, and have very loyal followers/clients, you will have to accept that
people will disagree with you and try to depose you.
The take away: No one listens to the guy sitting
on the fence.
2. Ross online is the same Ross offline.
Ross’s blog articles, Facebook posts and Tweets
are all filled with his, let’s say, colourful
personality. I’m sure he’d prefer me to use the adjective charismatic, but
that aint gona happen!
Ross sometimes uses ‘flowery’ language and isn’t
scared to say if he thinks something is shit. He uses ‘words’ like “y’all” and
“bro”… But who cares!? He isn’t auditing your accounts! He’s trying to motivate
you, make you look and feel better. So he can get away with this style, because
it portrays a young, energetic and passion filled business; a coach whom you’d
like to spend time with.
Now, if you’re a Lawyer or an accountant,
or even wish to advertise a more conservative/professional brand, then you
would adjust your style of writing accordingly; there’s no need to completely
suck the personality from your content though. You can still radiate passion
and credibility, while projecting a personality that provokes people to do
business with you.
The take away: Be yourself and project your
personality.
3. He tells you where to find him.
At the bottom of every single post Ross
includes a link to his website – www.rossstewartfitness.com.
In his Facebook about page and all over his Blog you can find links too.
Forgive me if this seems like common sense, but it’s amazing how many people
forget to include links to their website or links to where customers can by
their product. It turns out that common sense isn’t that common.
Include links everywhere; in your Facebook
posts, throughout blog articles… Don’t do the hard work of creating a loyal
online community without providing easy access to your website or URL’s where
transactions are made.
The take away: Provide accessible links.
4. Ross’s content is valuable.
People don’t follow Ross to find out what colour
of Jack Wills sweatshirt he’s purchased that week (as important as shopping in
Jack Wills is). They seek fitness and nutritional advice. They want to read his
posts, tweets and articles and feel motivated.
Here’s a good example of useful content from
Ross’s Facebook page:
“If you're going to eat breakfast make it high in protein and
add some fat. Good examples of this are meat and nuts or eggs cooked in
butter/coconut oil. Coffee with butter/coconut/MCT oil is also a solid
alternative for those who feel they have to have something but are pushed for
time.”
This content is laced with knowledge and advice. It is
valuable, as time has been spent researching it, and the implications of
following the advice will have a direct effect on your life.
The take away: An easy way to lose followers
and fans is to post useless content. Offer value.
5. Ross follows the ‘Rule of Thirds’.
The content that you publish should be
shared (fairly) evenly between:
1.
Promoting your services and achievements.
2.
Publishing unique, useful content.
3.
Sharing content written or discovered by others
in your field.
You don’t need to follow this
rule exactly, but it’s a good place to start. It turns out Ross adheres to this
rule quite accidently, but the fact remains that there is variety in Ross’s
publications.
Your social media content must
have variety in order to hold your audiences interest. Don’t let your social
media pages become stale.
The take away: Mix up your content
using the ‘Rule of Thirds’
Using these techniques Ross has built a community - not
purely fans of his Facebook page and followers on Twitter. He has a community
of loyal clients and ambassadors that will market his business for him, free of
charge. This form of marketing is called word of mouth marketing, and is the
Holy Grail for businesses striving to grow.
To find out more about Ross Stewart Fitness & Nutrition,
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